1st/2nd Level Support (m/w/d)

IT-Checker wanted (m/f/d) - you have the ability to solve IT problems independently? Complex topics and different structures don't throw you off your game.  IT is your thing and even when things get stressful, you never lose your sense of fun. If you also enjoy working in a team and with colleagues (m/f/d) from all over the world, then you've come to the right place!

• Central contact person (m/f/d) for all IT-related topics
• Supporting telephone, written and personal support requests independently and in compliance with response and processing times (SLAs)
• Solution-oriented processing of IT problems, for example in the areas of operating systems, office applications, notebooks, mobile devices and printers in a client/server network environment via remote, e-mail or telephone
• Entering all work into the ticket system to improve internal service orientation
• Building and updating the IT knowledge database by documenting problems that occur and linking them to their solutions
• Supporting the implementation of administrative tasks (backup, maintenance, rollout, etc.)
• Coordination of ticket processing with external service providers

• Completed training as an IT specialist (m/f/d) for system integration or comparable qualification
• Must have: Several years of professional experience in 1st level support
• Must have: Good knowledge of current IT technologies, especially collaboration tools and Office365 tools
• Must have: Good knowledge of Active Directory and Windows OS systems
• Good knowledge of English, other foreign languages are a plus 
• Your skills: Strong team spirit with strong communication skills, assertiveness and a strong service mindset
• High degree of initiative and decisiveness
• Basic willingness to travel (max. 15 %)

We are a multicultural international company with a lot of team spirit. With over 500 employees in 6 different countries, we work to ensure a climate-friendly energy production for future generations. We build ground-mounted solar power plants throughout Europe and, as one of the world's largest O&M service providers, ensure our costumers’ plant operation for decades to come.
 
Our aim is to protect the climate and ensure a cost-effective and secure energy supply. We foster acceptance of solar energy and thus contribute to the success of the energy transition. For future generations, we strive to make the world a little bit better.
 
Whether Kolitzheim, Berlin, Nuremberg or Würzburg - in addition to our headquarters in Kolitzheim, we also offer jobs in our capital city office and at our co-working locations as well as remote work.

Flat hierarchies with good development opportunities. Permanent contracts. A familial and collegial cooperation in an international environment. Flexible working hours and mobile working. Job-Bike-Leasing. VWL and bAV. Regular employee events. Curious? You can find all our benefits here: www.belectric.com/karriere.

Klara Theobald 
People & Culture Manager - Recruiting
Tel. +49 9385-548- 9184
 
Carolin Endrich
People & Culture Manager - Recruiting
Tel. +49 9385-548- 9035

BELECTRIC GmbH
Wadenbrunner Str. 10 | 97509 Kolitzheim
Mauerstraße 77 | 10117 Berlin
Straße des Friedens 15 | 14943 Luckenwalde
Ohmstraße 19 | 97076 Würzburg (Coworking-Space)
Bahnhofstraße 2 | 90402 Nürnberg (Coworking-Space)
bewerbung@belectric.com | www.belectric.com